Video interview with Jacqueline Bridgeman, an emergency responder with the American Red Cross, conducted by Steven Smith. Bridgeman recounts coming into Gatlinburg to manage a relief shelter and the steady realization about the severity of the disaster. She also discusses the challenges faced in gathering resources to serve the community and the difficulties in reaching certain branches of the community.

Video interview with Alan Sheets, an emergency responder with American Red Cross, conducted by Ken Wise. Sheets details the process of establishing a relief shelter during a crisis. He discusses the challenges posed by the fire in terms of how many were impacted and the initial chaos that needed to be addressed. He also praises the community for its ability to come together during this time with necessary donations and services.